Course Name
Diploma in Business & Administration
Course Description
You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; understand the principles of providing business and administration services; contribute to the organisation of an event; collate and report data and management information; understand and be able to produce business documents; effectively use IT software and hardware
Audience
Ideal for those who are entering a business and/or administration based role or those who would like to gain formal recognition for their existing experience
Duration:
1 Day(s)
Class size:
1
Competence Name Awarded:
N/A
Competence Awarded:
N/A
Course Code:
Learn:IT
Prerequisite Name:
N/A
Prerequisite Short Code:
N/A
Skills Assessment Scheme Regime:
N/A
Course Type:
How to Book
Course Name
Diploma in Customer Services
Course Description
You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of this course you will; understand the main principles of customer service; be able to deal with customers effectively; develop robust customer service relationships; resolve customer service challenges; promote additional products and services based on customer need/demand; handle objections efficiently
Audience
Ideal for those who have or will have frequent contact with internal and/or external customers
Duration:
1 Day(s)
Class size:
1
Competence Name Awarded:
N/A
Competence Awarded:
N/A
Course Code:
Learn:IT
Prerequisite Name:
N/A
Prerequisite Short Code:
N/A
Skills Assessment Scheme Regime:
N/A
Course Type:
How to Book
Course Name
Diploma in Facilities Services
Course Description
You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; be able to develop effective customer relationships; promote and maintain service delivery; maintain site safety and security; control the use of resources in a property/site/premise
Audience
Ideal for those who are new to providing service delivery in areas such as Reception, Site Maintenance, Stations, Security or back-office
Duration:
1 Day(s)
Class size:
1
Competence Name Awarded:
N/A
Competence Awarded:
N/A
Course Code:
Learn:IT
Prerequisite Name:
N/A
Prerequisite Short Code:
N/A
Skills Assessment Scheme Regime:
N/A
Course Type:
How to Book
Course Name
Diploma in Team Leading
Course Description
You will be assigned a dedicated Tutor who will visit you once a month to train, coach and support you throughout the duration of the course. You will agree a monthly action plan of activities to undertake and evidence to collect before your next session. At the end of the course you will; have inslight into the priciples and processes of Management and Leadership; be able to effectively plan work and monitor team performance; manage conflict; communicate work-related information in the approprate format for your audience; be able to identify areas for collaboration with other departments; proactively encourage innovation and continuous improvement
Audience
Ideal for those who are entering a management role or those who would like to gain formal recognition for their existing experience
Duration:
1 Day(s)
Class size:
1
Competence Name Awarded:
N/A
Competence Awarded:
N/A
Course Code:
Learn:IT
Prerequisite Name:
N/A
Prerequisite Short Code:
N/A
Skills Assessment Scheme Regime:
N/A
Course Type:
How to Book