Network Rail Workforce Development

Technical & Vocational - Station Operations

I am very proud of the fact that almost all our core railway skills training is delivered by former maintenance and operations staff who are able to interweave the technical aspects of a task with the vital safety behaviours needed to get our people home safe every day.

Guy Wilmshurst-Smith

Head of Network Rail Training

Accessible Travel Policy and Inclusive Service

The Accessible Travel Policy and Inclusive Service Online training is for those working passenger-facing roles and covers disability e...

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Action Counters Terrorism (ACT) eLearning

Devised by Counter Terrorism officers and security experts, the ACT Awareness eLearning package is available to Network Rail employees...

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Assessor Training for Stations

This workshop is for experienced Station managers and Supervisors who will be required to undertake competence assessments in the work...

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Behaviour Detection Operator

This training gives students a recognised independent qualification but the real value is in its design which aims to deliver training...

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Crowd Safety Planning and Management for Railway Managers

Provides the knowledge experience needed to plan and manage the risk to passengers when overcrowding is expected or occurs at a station.

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Customer Service Assistant Induction Training for Managed S...

Provides awareness of the roles and responsibilities associated with operating within the station enviroment and the requirement for a...

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Introduction to Station Operations

The aim of this course is to prepare new stations staff for their role and give learners an understanding of core station information ...

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Manual Handling for Stations

Manual handling is one of the prime causes of accident and injury on the operational railway. This course is designed with the intenti...

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NW&C Conflict Management Refresher Workshop

The Conflict Management refresher workshop is designed to train persons who deliver ‘front line’ customer services as part...

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NW&C Diversity & Inclusion Refresher Training

This course is designed to make delegates aware of the roles and responsibilities associated with operating within the station environ...

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Passenger Service Professional

This is a fresh new programme specifically designed for those of you who interact with Network Rail’s customers on a day-to-day ...

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Platform Train Interface (PTI)

This eLearning course aims to introduce you to the Platform Train Interface (PTI) and increase your confidence in dealing with PTI int...

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Rapid Response First Aid (RRFA) Familiarisation

This course is designed to train individuals who are part of a Rapid Response First Aid (RRFA) team at a Network Rail managed station....

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Safe Interactions for Stations– Managing violent and aggres...

This course is for those occupying operational roles that come into contact with members of the public, and aims to impart the skills ...

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Station Incident Officer

Awareness training on the roles and responsibilities associated with operating within the station environment during an incident or em...

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Station Incident Responder

Ever wondered the difference between an incident and an emergency? Do you know what it takes to be the first responder on the scene of...

Course Type:

Accessible Travel Policy and Inclusive Service

The Accessible Travel Policy and Inclusive Service Online training is for those working passenger-facing roles and covers disability e...

Course Type:

Action Counters Terrorism (ACT) eLearning

Devised by Counter Terrorism officers and security experts, the ACT Awareness eLearning package is available to Network Rail employees...

Course Type:

Assessor Training for Stations

This workshop is for experienced Station managers and Supervisors who will be required to undertake competence assessments in the work...

Course Type:

Behaviour Detection Operator

This training gives students a recognised independent qualification but the real value is in its design which aims to deliver training...

Course Type:

Crowd Safety Planning and Management for Railway Managers

Provides the knowledge experience needed to plan and manage the risk to passengers when overcrowding is expected or occurs at a station.

Course Type:

Customer Service Assistant Induction Training for Managed S...

Provides awareness of the roles and responsibilities associated with operating within the station enviroment and the requirement for a...

Course Type:

Introduction to Station Operations

The aim of this course is to prepare new stations staff for their role and give learners an understanding of core station information ...

Course Type:

Manual Handling for Stations

Manual handling is one of the prime causes of accident and injury on the operational railway. This course is designed with the intenti...

Course Type:

NW&C Conflict Management Refresher Workshop

The Conflict Management refresher workshop is designed to train persons who deliver ‘front line’ customer services as part...

Course Type:

NW&C Diversity & Inclusion Refresher Training

This course is designed to make delegates aware of the roles and responsibilities associated with operating within the station environ...

Course Type:

Passenger Service Professional

This is a fresh new programme specifically designed for those of you who interact with Network Rail’s customers on a day-to-day ...

Course Type:

Platform Train Interface (PTI)

This eLearning course aims to introduce you to the Platform Train Interface (PTI) and increase your confidence in dealing with PTI int...

Course Type:

Rapid Response First Aid (RRFA) Familiarisation

This course is designed to train individuals who are part of a Rapid Response First Aid (RRFA) team at a Network Rail managed station....

Course Type:

Safe Interactions for Stations– Managing violent and aggres...

This course is for those occupying operational roles that come into contact with members of the public, and aims to impart the skills ...

Course Type:

Station Incident Officer

Awareness training on the roles and responsibilities associated with operating within the station environment during an incident or em...

Course Type:

Station Incident Responder

Ever wondered the difference between an incident and an emergency? Do you know what it takes to be the first responder on the scene of...