Course Name

Action Counters Terrorism (ACT) eLearning

Course Description

Devised by Counter Terrorism officers and security experts, the ACT Awareness eLearning package is available to Network Rail employees so they can learn how to spot the signs of suspicious behaviour and understand what to do in the event of a major incident. This is relevant to all staff, not only frontline station colleagues, as we all have a role in identifying these risks. ACT Awareness eLearning will provide nationally recognised corporate Counter Terrorism guidance to help people better understand, and mitigate against, current terrorist methodology. All staff should ensure that they have completed the mandatory Network Rail Counter Terrorism Awareness training and renew every 2 years.

Audience

Front-line station staff

Duration:

90 Minutes Day(s)

Class size:

9999

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Competence Awarded:

Course Code:

SOPS/ACTe

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Course Name

Behaviour Detection Operator

Course Description

This training gives students a recognised independent qualification but the real value is in its design which aims to deliver training to ensure higher detection capability and situational awareness to Operators involved in managing and working within potentially high-risk environments and public places in an increasingly fragile security environment. This course is designed for individuals already working in a security role seeking to improve their skills and capabilities to spot and manage threats of mal-intent.
 

Audience

Station Managers Shift Station Managers

Duration:

3 Day(s)

Class size:

12

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Competence Awarded:

Course Code:

BDO

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Course Name

Customer Service Assistant Induction Training for Managed Stations

Course Description

Provides awareness of the roles and responsibilities associated with operating within the station enviroment and the requirement for a customer focussed approach. Develops the knowledge and skills necessary to assist customers using the station infrastructure, conduct station security patrols, confidently operate telecommunications equipment, conduct a Personal Dynamic Risk Assessment, identify aggressive behaviour in individuals, defuse conflict situations, conduct a HOT procedure and be aware of Station safety issues and risks.

Audience

All New Managed Stations Staff.

Duration:

1 Day(s)

Class size:

8

Competence Name Awarded:

CSA Induction Training.

Competence Awarded:

CSA IND

Course Code:

NO/SOPS/CSA

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

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Course Name

NW&C Conflict Management Refresher Workshop

Course Description

The Conflict Management refresher workshop is designed to train persons who deliver ‘front line’ customer services as part of their duties on Network Rail Infrastructure. Typically, this would involve those working at our Managed Stations. It is designed to develop a person’s knowledge, understanding and skills and is therefore particularly suited to persons required to prove their competence in the station infrastructure domain in line with current industry standards.

Audience

All Managed Station Staff including: Mobility CSA Security CSA Station Control CSA Supervisors Agency Staff

Duration:

1 Day(s)

Class size:

10

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

NW&C CM

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N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

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Course Name

Passenger Service Professional

Course Description

This is a fresh new programme specifically designed for those of you who interact with Network Rail’s customers on a day-to-day basis. In many ways, you act as Network Rail’s primary point of contact for members of the public at Managed Stations. The programme has a lively and interactive style, enabling you to develop and practice skills across a range of common scenarios, particularly when handling heightened emotion, unknown variables, dealing with conflict, or delivering difficult messages – enabling you to provide customers with a welcoming and safe station experience.

Audience

Passanger-facing station staff, including Customer Service Assistants, Shift Station Supervisors, Shift Station Managers, Station Managers, Station Control Assistants, Station Control Supervisors and Station Control Managers

Duration:

2 Days Day(s)

Class size:

17

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Competence Awarded:

Course Code:

SOPS/PSP

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Course Name

Rapid Response First Aid (RRFA) Familiarisation

Course Description

This course is designed to train individuals who are part of a Rapid Response First Aid (RRFA) team at a Network Rail managed station. It is designed to develop a person’s knowledge, understanding and skills specifically around the RRFA process.  Individuals who attend this course will have already been trained in the Rapid Response First Aid practical skills. The aim of this course is to provide delegates with the skills and underpinning knowledge required to work within an RRFA team at a Network Rail managed station.

Audience

Network Rail Station Staff; Security, Shift managers, Mobility and Reception.

Duration:

1 Day(s)

Class size:

10

Competence Name Awarded:

Rapid Response First Aid Familiarisation

Competence Awarded:

RRFA

Course Code:

NO/SOPS/RRFA

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Prerequisite Short Code:

N/A

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Course Name

Station Incident Officer

Course Description

Awareness training on the roles and responsibilities associated with operating within the station environment during an incident or emergency, providing an underpinning of the requirement for incident planning and management, as well as providing the knowledge and skills necessary to assist the emergency services in returning the station back to normal, working effectively and safely, utilising appropriate techniques in a range of circumstances in line with current industry standards.

Audience

This course is intended for Station Managers and Station Shift Managers.

Duration:

1 Day(s)

Class size:

8

Competence Name Awarded:

Station Incident Officer.

Competence Awarded:

Stations Training 06

Course Code:

NO/SOPS/SIO

Prerequisite Name:

Station Incident Responder

Prerequisite Short Code:

SOPS/SIR

Skills Assessment Scheme Regime:

N/A

Course Type:

How to Book