Technical & Vocational - Station Operations

Technical & Vocational - Station Operations

I am very proud of the fact that almost all our core railway skills training is delivered by former maintenance and operations staff who are able to interweave the technical aspects of a task with the vital safety behaviours needed to get our people home safe every day.
Guy Wilmshurst-Smith
Head of Network Rail Training

Customer Service Assistant Induction Training for Managed S...

Covering the roles and responsibilities of operating within a station environment with a customer focussed approach.

Course Type:

This course requires Face to Face Read More

Enhanced Customer Service Training for Stations

A four day interactive course to develop enhanced skills and confidence to deal effectively with customers at Network Rail Managed Sta...

Course Type:

This course requires Face to Face Read More

Inclusive Service for Managed Stations

A course provding underpinning knowledge of the knowledge and skills required to provide customer service to assist disabled customers...

Course Type:

This course requires Elearning Read More

Station Incident Officer

Provding the knowledge and skills to operate within the station environment during an incident and emergency situation.

Course Type:

This course requires Face to Face Read More

Customer Service Assistant Induction Training for Managed S...

Provides awareness of the roles and responsibilities associated with operating within the station enviroment and the requirement for a...

Course Type:

This course requires Face to Face Read More

Enhanced Customer Service Training for Stations

A four day interactive course to develop enhanced skills and confidence to deal effectively with customers at Network Rail Managed Sta...

Course Type:

This course requires Face to Face Read More

Inclusive Service for Managed Stations

This course is designed to make delegates aware of the roles and responsibilities associated with operating within the station envirom...

Course Type:

This course requires Elearning Read More

Station Incident Officer

Awareness training on the roles and responsibilities associated with operating within the station environment during an incident or em...

Course Type:

This course requires Face to Face Read More