Short Courses

Short Courses

Course Name

2 day Train the Trainer

Course Description

A high energy 2-day workshop will help delegates develop and deliver effective short training sessions.

This workshop recognises that the best training sessions involve the participants by using a variety of approaches and adopting a facilitative approach to delivery.  It clarifies the difference between training and presenting and looks at practical ways to ensure your training sessions are engaging and interactive.

Audience

Aimed at people who deliver training as part of their role either on a short term or ad hoc basis. Do you ever need to train others in a new skill or process? Are you responsible for training new starters?

Duration:

2 Day(s)

Class size:

5

Course Name

2 day Train the Trainer

Course Description

A high energy 2-day workshop will help delegates develop and deliver effective short training sessions.

This workshop recognises that the best training sessions involve the participants by using a variety of approaches and adopting a facilitative approach to delivery.  It clarifies the difference between training and presenting and looks at practical ways to ensure your training sessions are engaging and interactive.

Audience

Aimed at people who deliver training as part of their role either on a short term or ad hoc basis. Do you ever need to train others in a new skill or process? Are you responsible for training new starters?

Duration:

2 Day(s)

Class size:

5

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/TTT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

An Introduction to Finance for Non Finance Managers

Course Description

This introductory workshop is designed for people who are not in a dedicated financial role including those managing either a budget or cost centre, or are involved in making financial decisions.

The workshop provides delegates with the underpinning knowledge required to have a better understanding of finance within Network Rail. It outlines some of the core financial responsibilities of cost centre owners and identifies key stakeholders that can support this.

It does not give route specific information in terms of the running of budgets etc. but will introduce how money flows in Network Rail and the key concepts around financial terminology.

Audience

Designed for people who are not in a dedicated financial role. This could include those managing a budget or involved in making financial decisions. This is an introduction and is aimed at people with little or no experience.

Duration:

0.5 Day(s)

Class size:

16

Course Name

An Introduction to Finance for Non Finance Managers

Course Description

This introductory workshop is designed for people who are not in a dedicated financial role including those managing either a budget or cost centre, or are involved in making financial decisions.

The workshop provides delegates with the underpinning knowledge required to have a better understanding of finance within Network Rail. It outlines some of the core financial responsibilities of cost centre owners and identifies key stakeholders that can support this.

It does not give route specific information in terms of the running of budgets etc. but will introduce how money flows in Network Rail and the key concepts around financial terminology.

Audience

Designed for people who are not in a dedicated financial role. This could include those managing a budget or involved in making financial decisions. This is an introduction and is aimed at people with little or no experience.

Duration:

0.5 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

NRSLP/LE/FnF

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Being Assertive

Course Description

When people can communicate as equals, harmony and understanding ensues.
This half day workshop is for anyone who wants to have a positive impact on their interactions with others and develop personal effectiveness in the way they communicate. Choosing to be assertive gives you more control over yourself and the situation leading to more productive relationships. 
The workshop introduces assertive techniques to enable you to reduce unnecessary conflict, manage useful conflict and clarify your own and other’s needs in a positive way. 
You will develop your skills to create a more open conversation building on methods and techniques for assertive behaviour. 

Audience

This course for anyone who wants to learn new strategies and techniques to improve their assertive communication skills.

Duration:

0.5 Day(s)

Class size:

16

Course Name

Being Assertive

Course Description

When people can communicate as equals, harmony and understanding ensues.
This half day workshop is for anyone who wants to have a positive impact on their interactions with others and develop personal effectiveness in the way they communicate. Choosing to be assertive gives you more control over yourself and the situation leading to more productive relationships. 
The workshop introduces assertive techniques to enable you to reduce unnecessary conflict, manage useful conflict and clarify your own and other’s needs in a positive way. 
You will develop your skills to create a more open conversation building on methods and techniques for assertive behaviour. 

Audience

This course for anyone who wants to learn new strategies and techniques to improve their assertive communication skills.

Duration:

0.5 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/DAB

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes
How to Book

Course Name

Business Writing

Course Description

At Network Rail, the ability to write well and with clarity is important when communicating with others. This course will help you to structure your business documents in an impactful, clear, purposeful way, that is suited to your audience. 
We will help you develop the skills to write professional reports. You will learn how to apply business writing techniques to your work and how to choose words that engage your reader. Whether you are writing an email, a Teams message, a proposal or a report; this course will help you to keep it simple, concise and engaging. 

Audience

This workshop is aimed at those who would like to refresh their business writing skills, write professional reports or understand how to write more impactfully and concisely.

Duration:

1 Day(s)

Class size:

16

Course Name

Business Writing

Course Description

At Network Rail, the ability to write well and with clarity is important when communicating with others. This course will help you to structure your business documents in an impactful, clear, purposeful way, that is suited to your audience. 
We will help you develop the skills to write professional reports. You will learn how to apply business writing techniques to your work and how to choose words that engage your reader. Whether you are writing an email, a Teams message, a proposal or a report; this course will help you to keep it simple, concise and engaging. 

Audience

This workshop is aimed at those who would like to refresh their business writing skills, write professional reports or understand how to write more impactfully and concisely.

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

BW

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Coaching Skills

Course Description

This highly practical course builds both your skills and confidence to have effective coaching conversations with others. Centred around experiential coaching laboratories this two-day workshop allows you to practice and develop your skills in a wide range of live situations. Using a mix of theory, practice and feedback you will gradually build your skills and confidence by coaching and being coached throughout the two days.

You will leave the workshop with the skills to help others find their own answers to problems and be able to delegate more easily.

Audience

All line managers and for those who want to develop their coaching skills.

Duration:

2 Day(s)

Class size:

16

Course Name

Coaching Skills

Course Description

This highly practical course builds both your skills and confidence to have effective coaching conversations with others. Centred around experiential coaching laboratories this two-day workshop allows you to practice and develop your skills in a wide range of live situations. Using a mix of theory, practice and feedback you will gradually build your skills and confidence by coaching and being coached throughout the two days.

You will leave the workshop with the skills to help others find their own answers to problems and be able to delegate more easily.

Audience

All line managers and for those who want to develop their coaching skills.

Duration:

2 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

NRLP/FL/CS

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes
How to Book

Course Name

Crucial Conversations

Course Description

This 2-Day workshop has been specifically designed for front line and first line leaders who are responsible for supporting their team’s motivation, cohesion, and the behavioural and technical performance standards on a day to day basis. 

The masterclass will equip you with tools, techniques and strategies to use before, during and after crucial conversations - addressing the practical, emotional and psychological impacts on all parties involved. 

You will build confidence and competence to initiate and effectively handle crucial conversations, identifying your personal blockers that prevent managers from being effective in these emotive situations.  

Audience

Any line manager.

Duration:

2 Days Day(s)

Class size:

16

Course Name

Crucial Conversations

Course Description

This 2-Day workshop has been specifically designed for front line and first line leaders who are responsible for supporting their team’s motivation, cohesion, and the behavioural and technical performance standards on a day to day basis. 

The masterclass will equip you with tools, techniques and strategies to use before, during and after crucial conversations - addressing the practical, emotional and psychological impacts on all parties involved. 

You will build confidence and competence to initiate and effectively handle crucial conversations, identifying your personal blockers that prevent managers from being effective in these emotive situations.  

Audience

Any line manager.

Duration:

2 Days Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

CRCON

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

This course requires Face to Face
How to Book

Course Name

Customer Service Essentials

Course Description

Working with customers is about understanding their needs and finding solutions.
The internet has changed our expectations of pace, access to information, transparency, and communication in customer service for all of us. Good customer service reduces the customer's effort and creates the desired customer experience.
This workshop helps you learn to understand your customers' needs, enabling you to provide solutions and solve the right issues quicker. But even if we do great work and deliver the requirements, customer service is largely about communicating in a way that makes the customer feel understood and that their needs are being met.
The 1-day workshop will give you a new awareness of the actions, behaviours and language that will help minimize miscommunication and misunderstandings and deliver truly exceptional service to your customers.

 

Audience

Anyone in a customer service role

Duration:

1 Day(s)

Class size:

16

Course Name

Customer Service Essentials

Course Description

Working with customers is about understanding their needs and finding solutions.
The internet has changed our expectations of pace, access to information, transparency, and communication in customer service for all of us. Good customer service reduces the customer's effort and creates the desired customer experience.
This workshop helps you learn to understand your customers' needs, enabling you to provide solutions and solve the right issues quicker. But even if we do great work and deliver the requirements, customer service is largely about communicating in a way that makes the customer feel understood and that their needs are being met.
The 1-day workshop will give you a new awareness of the actions, behaviours and language that will help minimize miscommunication and misunderstandings and deliver truly exceptional service to your customers.

 

Audience

Anyone in a customer service role

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

CS NSS

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

This course requires Face to Face
How to Book

Course Name

Delivering Outstanding Customer Services

Course Description

It is an interactive course providing plenty of opportunity for participants to practice and develop their behavioural and communication styles to an array of recognisable situations. 
  • There is practice across a range of customer service scenarios. Specifically there is practice relating to handling heightened emotion, delivering difficult messages or dealing with conflict
  • Participants are provided with practical strategies for dealing with customer service scenarios and have input about some of the theory relating to effective communications and interpersonal skills, such as transactional analysis, influencing styles and conflict models.
  • Participants receive feedback and coaching on their strategies, tactics, language, tone and body language. 
  • Participants are encouraged to take responsibility for their own development and recognise that there will be more work to do to optimise the benefits of the training back in the workplace.

Audience

Customer Service Assistants, Shift Station Managers & Station Managers. This course is to be completed after the CSA Induction course or Customer Service for Managed Stations.

Duration:

2 Day(s)

Class size:

16

Course Name

Delivering Outstanding Customer Services

Course Description

It is an interactive course providing plenty of opportunity for participants to practice and develop their behavioural and communication styles to an array of recognisable situations. 
  • There is practice across a range of customer service scenarios. Specifically there is practice relating to handling heightened emotion, delivering difficult messages or dealing with conflict
  • Participants are provided with practical strategies for dealing with customer service scenarios and have input about some of the theory relating to effective communications and interpersonal skills, such as transactional analysis, influencing styles and conflict models.
  • Participants receive feedback and coaching on their strategies, tactics, language, tone and body language. 
  • Participants are encouraged to take responsibility for their own development and recognise that there will be more work to do to optimise the benefits of the training back in the workplace.

Audience

Customer Service Assistants, Shift Station Managers & Station Managers. This course is to be completed after the CSA Induction course or Customer Service for Managed Stations.

Duration:

2 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

DOCS

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Inclusive Leaders Programme

Course Description

A 1-day workshop that provides understanding on the benefits of a more open, diverse and inclusive organisational and leadership culture.

The course content covers the various ‘drivers’ of diversity & inclusion including the business case, the legislative underpinnings and, at the heart of the course, unconscious bias and its impact on leadership and management decision making. We also look at recognising bias, and how it affects decision making, in yourself and others as well as how to challenge biased thinking.

Audience

All line Managers.

Duration:

1 Day(s)

Class size:

30

Course Name

Inclusive Leaders Programme

Course Description

A 1-day workshop that provides understanding on the benefits of a more open, diverse and inclusive organisational and leadership culture.

The course content covers the various ‘drivers’ of diversity & inclusion including the business case, the legislative underpinnings and, at the heart of the course, unconscious bias and its impact on leadership and management decision making. We also look at recognising bias, and how it affects decision making, in yourself and others as well as how to challenge biased thinking.

Audience

All line Managers.

Duration:

1 Day(s)

Class size:

30

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

D&I/IL NR

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes
How to Book

Course Name

Mentoring Skills

Course Description

Mentoring is a critical part of a leader’s tool kit to ensure team members have the essential skills, knowledge and behaviour to fulfil their responsibilities with confidence and competence and thrive in their roles.

Effective mentoring extends beyond developing team members technical and practical knowledge. Leaders must also understand their responsibilities to role model and promote the right behaviours. This course builds on the leadership skills of communication, interpersonal relationship building and team development in a mentoring context.

Audience

First line and front line managers.

Duration:

1 Day(s)

Class size:

16

Course Name

Mentoring Skills

Course Description

Mentoring is a critical part of a leader’s tool kit to ensure team members have the essential skills, knowledge and behaviour to fulfil their responsibilities with confidence and competence and thrive in their roles.

Effective mentoring extends beyond developing team members technical and practical knowledge. Leaders must also understand their responsibilities to role model and promote the right behaviours. This course builds on the leadership skills of communication, interpersonal relationship building and team development in a mentoring context.

Audience

First line and front line managers.

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

Course Code:

Ment1

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Mindfulness

Course Description

This workshop explores the impact of mental ill health in the UK and why Mindfulness should be encouraged as a daily activity by all employees. 
It aims to dispel any myths around the concept of Mindfulness and encourage employees to see it as a skill to develop and become an integral part of their day. 
The course offers some practical practice with music along with some very useful takeaways for employees to adopt as part of their daily life.

Audience

Anyone who wants to learn more about what Mindfulness is and how it can help them.

Duration:

1 Day Day(s)

Class size:

16

Course Name

Mindfulness

Course Description

This workshop explores the impact of mental ill health in the UK and why Mindfulness should be encouraged as a daily activity by all employees. 
It aims to dispel any myths around the concept of Mindfulness and encourage employees to see it as a skill to develop and become an integral part of their day. 
The course offers some practical practice with music along with some very useful takeaways for employees to adopt as part of their daily life.

Audience

Anyone who wants to learn more about what Mindfulness is and how it can help them.

Duration:

1 Day Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

Course Code:

PD/SBS/MND

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

Course Type:

How to Book

Course Name

Presentation Skills

Course Description

Every time you must present – whether to a large audience, sitting around a table or to a group of colleagues – you have the opportunity to make a powerful and memorable impact. 
This 1 day course will help you to effectively prepare for your presentations so that you can approach them with confidence instead of fear. 
You will learn how to plan, structure and deliver your content as informative and engaging presentations in a way that will engage and influence your audience. 

Audience

This course is an essential starting point for anyone who may have to design and deliver presentations as part of their role.

Duration:

1 Day(s)

Class size:

5

Course Name

Presentation Skills

Course Description

Every time you must present – whether to a large audience, sitting around a table or to a group of colleagues – you have the opportunity to make a powerful and memorable impact. 
This 1 day course will help you to effectively prepare for your presentations so that you can approach them with confidence instead of fear. 
You will learn how to plan, structure and deliver your content as informative and engaging presentations in a way that will engage and influence your audience. 

Audience

This course is an essential starting point for anyone who may have to design and deliver presentations as part of their role.

Duration:

1 Day(s)

Class size:

5

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/EPS

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face
How to Book

Course Name

Resilience Workshop

Course Description

Resilience is the ability to recover and bounce back from adversity and hardships, feeling stronger and more capable to cope than ever before. The Resilience Workshop will provide you with the necessary skills to achieve this.

WRAW (Workplace resilience and wellbeing) is a psychometric survey that measures individual wellbeing and resilience. Drawing on the results of your personal report, you will build a unique insight into the 5 key sources of resilience (the pillars) and gain an accurate measure of your own strengths and development areas.  

You will learn practical strategies, tactics and tools to bolster each pillar and build your resilience to respond positively to the various pressures and demands of the workplace.  

Audience

Anyone who would like to build personal resilience.

Duration:

1 Day(s)

Class size:

20

Course Name

Resilience Workshop

Course Description

Resilience is the ability to recover and bounce back from adversity and hardships, feeling stronger and more capable to cope than ever before. The Resilience Workshop will provide you with the necessary skills to achieve this.

WRAW (Workplace resilience and wellbeing) is a psychometric survey that measures individual wellbeing and resilience. Drawing on the results of your personal report, you will build a unique insight into the 5 key sources of resilience (the pillars) and gain an accurate measure of your own strengths and development areas.  

You will learn practical strategies, tactics and tools to bolster each pillar and build your resilience to respond positively to the various pressures and demands of the workplace.  

Audience

Anyone who would like to build personal resilience.

Duration:

1 Day(s)

Class size:

20

Competence Name Awarded:

Competence Awarded:

Course Code:

RESW

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

This course requires Face to Face
How to Book

Course Name

The Art of Recruitment

Course Description

Selecting the right people for the right jobs is a key part of a line managers role. Ensuring our recruitment process is transparent, fair and consistent means that we attract a wide range of applicants from diverse and varied backgrounds and enables us to build an open and inclusive workplace.
This highly practical and interactive workshop builds on the theory of the e-learning modules and gives line managers an opportunity to practice the key skills needed to recruit staff.
Delegates will leave with the confidence to conduct an interview in line with Network Rail requirements in a clear, transparent and consistent way.
 

Audience

This programme is aimed at anyone who has to recruit new team members.

Duration:

2 Day(s)

Class size:

16

Course Name

The Art of Recruitment

Course Description

Selecting the right people for the right jobs is a key part of a line managers role. Ensuring our recruitment process is transparent, fair and consistent means that we attract a wide range of applicants from diverse and varied backgrounds and enables us to build an open and inclusive workplace.
This highly practical and interactive workshop builds on the theory of the e-learning modules and gives line managers an opportunity to practice the key skills needed to recruit staff.
Delegates will leave with the confidence to conduct an interview in line with Network Rail requirements in a clear, transparent and consistent way.
 

Audience

This programme is aimed at anyone who has to recruit new team members.

Duration:

2 Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

TAoR

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

This course requires Face to Face
How to Book

Course Name

Time Management

Course Description

In a post-Covid world and when teams often work remotely or without direct daily contact, time management is more 
important than other. Leaders and managers face multiple challenges from managing their own workloads and those of their teams to ensuring productivity whilst minimising stress and anxiety levels. 
This workshop will provide the tools and techniques that leaders can use to effectively minimise time traps and 
organise, prioritise, and manage workloads, making the best use of working hours and maintaining a culture where time is a valuable asset. 

Audience

This course is or anyone that needs hints and tips to manage their time better.

Duration:

1 Day(s)

Class size:

16

Course Name

Time Management

Course Description

In a post-Covid world and when teams often work remotely or without direct daily contact, time management is more 
important than other. Leaders and managers face multiple challenges from managing their own workloads and those of their teams to ensuring productivity whilst minimising stress and anxiety levels. 
This workshop will provide the tools and techniques that leaders can use to effectively minimise time traps and 
organise, prioritise, and manage workloads, making the best use of working hours and maintaining a culture where time is a valuable asset. 

Audience

This course is or anyone that needs hints and tips to manage their time better.

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/TM

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes
How to Book

Course Name

2 day Train the Trainer

Course Description

A high energy 2-day workshop will help delegates develop and deliver effective short training sessions.

This workshop recognises that the best training sessions involve the participants by using a variety of approaches and adopting a facilitative approach to delivery.  It clarifies the difference between training and presenting and looks at practical ways to ensure your training sessions are engaging and interactive.

Audience

Aimed at people who deliver training as part of their role either on a short term or ad hoc basis. Do you ever need to train others in a new skill or process? Are you responsible for training new starters?

Duration:

2 Day(s)

Class size:

5

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/TTT

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

An Introduction to Finance for Non Finance Managers

Course Description

This introductory workshop is designed for people who are not in a dedicated financial role including those managing either a budget or cost centre, or are involved in making financial decisions.

The workshop provides delegates with the underpinning knowledge required to have a better understanding of finance within Network Rail. It outlines some of the core financial responsibilities of cost centre owners and identifies key stakeholders that can support this.

It does not give route specific information in terms of the running of budgets etc. but will introduce how money flows in Network Rail and the key concepts around financial terminology.

Audience

Designed for people who are not in a dedicated financial role. This could include those managing a budget or involved in making financial decisions. This is an introduction and is aimed at people with little or no experience.

Duration:

0.5 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

NRSLP/LE/FnF

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

Being Assertive

Course Description

When people can communicate as equals, harmony and understanding ensues.
This half day workshop is for anyone who wants to have a positive impact on their interactions with others and develop personal effectiveness in the way they communicate. Choosing to be assertive gives you more control over yourself and the situation leading to more productive relationships. 
The workshop introduces assertive techniques to enable you to reduce unnecessary conflict, manage useful conflict and clarify your own and other’s needs in a positive way. 
You will develop your skills to create a more open conversation building on methods and techniques for assertive behaviour. 

Audience

This course for anyone who wants to learn new strategies and techniques to improve their assertive communication skills.

Duration:

0.5 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/DAB

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes

How to Book

Course Name

Business Writing

Course Description

At Network Rail, the ability to write well and with clarity is important when communicating with others. This course will help you to structure your business documents in an impactful, clear, purposeful way, that is suited to your audience. 
We will help you develop the skills to write professional reports. You will learn how to apply business writing techniques to your work and how to choose words that engage your reader. Whether you are writing an email, a Teams message, a proposal or a report; this course will help you to keep it simple, concise and engaging. 

Audience

This workshop is aimed at those who would like to refresh their business writing skills, write professional reports or understand how to write more impactfully and concisely.

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

BW

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

Coaching Skills

Course Description

This highly practical course builds both your skills and confidence to have effective coaching conversations with others. Centred around experiential coaching laboratories this two-day workshop allows you to practice and develop your skills in a wide range of live situations. Using a mix of theory, practice and feedback you will gradually build your skills and confidence by coaching and being coached throughout the two days.

You will leave the workshop with the skills to help others find their own answers to problems and be able to delegate more easily.

Audience

All line managers and for those who want to develop their coaching skills.

Duration:

2 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

NRLP/FL/CS

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes

How to Book

Course Name

Crucial Conversations

Course Description

This 2-Day workshop has been specifically designed for front line and first line leaders who are responsible for supporting their team’s motivation, cohesion, and the behavioural and technical performance standards on a day to day basis. 

The masterclass will equip you with tools, techniques and strategies to use before, during and after crucial conversations - addressing the practical, emotional and psychological impacts on all parties involved. 

You will build confidence and competence to initiate and effectively handle crucial conversations, identifying your personal blockers that prevent managers from being effective in these emotive situations.  

Audience

Any line manager.

Duration:

2 Days Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

CRCON

Prerequisite Name:

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Course Type:

This course requires Face to Face

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Course Name

Customer Service Essentials

Course Description

Working with customers is about understanding their needs and finding solutions.
The internet has changed our expectations of pace, access to information, transparency, and communication in customer service for all of us. Good customer service reduces the customer's effort and creates the desired customer experience.
This workshop helps you learn to understand your customers' needs, enabling you to provide solutions and solve the right issues quicker. But even if we do great work and deliver the requirements, customer service is largely about communicating in a way that makes the customer feel understood and that their needs are being met.
The 1-day workshop will give you a new awareness of the actions, behaviours and language that will help minimize miscommunication and misunderstandings and deliver truly exceptional service to your customers.

 

Audience

Anyone in a customer service role

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

CS NSS

Prerequisite Name:

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Skills Assessment Scheme Regime:

Course Type:

This course requires Face to Face

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Course Name

Delivering Outstanding Customer Services

Course Description

It is an interactive course providing plenty of opportunity for participants to practice and develop their behavioural and communication styles to an array of recognisable situations. 
  • There is practice across a range of customer service scenarios. Specifically there is practice relating to handling heightened emotion, delivering difficult messages or dealing with conflict
  • Participants are provided with practical strategies for dealing with customer service scenarios and have input about some of the theory relating to effective communications and interpersonal skills, such as transactional analysis, influencing styles and conflict models.
  • Participants receive feedback and coaching on their strategies, tactics, language, tone and body language. 
  • Participants are encouraged to take responsibility for their own development and recognise that there will be more work to do to optimise the benefits of the training back in the workplace.

Audience

Customer Service Assistants, Shift Station Managers & Station Managers. This course is to be completed after the CSA Induction course or Customer Service for Managed Stations.

Duration:

2 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

DOCS

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

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Course Name

Inclusive Leaders Programme

Course Description

A 1-day workshop that provides understanding on the benefits of a more open, diverse and inclusive organisational and leadership culture.

The course content covers the various ‘drivers’ of diversity & inclusion including the business case, the legislative underpinnings and, at the heart of the course, unconscious bias and its impact on leadership and management decision making. We also look at recognising bias, and how it affects decision making, in yourself and others as well as how to challenge biased thinking.

Audience

All line Managers.

Duration:

1 Day(s)

Class size:

30

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

D&I/IL NR

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes

How to Book

Course Name

Mentoring Skills

Course Description

Mentoring is a critical part of a leader’s tool kit to ensure team members have the essential skills, knowledge and behaviour to fulfil their responsibilities with confidence and competence and thrive in their roles.

Effective mentoring extends beyond developing team members technical and practical knowledge. Leaders must also understand their responsibilities to role model and promote the right behaviours. This course builds on the leadership skills of communication, interpersonal relationship building and team development in a mentoring context.

Audience

First line and front line managers.

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

Course Code:

Ment1

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

Mindfulness

Course Description

This workshop explores the impact of mental ill health in the UK and why Mindfulness should be encouraged as a daily activity by all employees. 
It aims to dispel any myths around the concept of Mindfulness and encourage employees to see it as a skill to develop and become an integral part of their day. 
The course offers some practical practice with music along with some very useful takeaways for employees to adopt as part of their daily life.

Audience

Anyone who wants to learn more about what Mindfulness is and how it can help them.

Duration:

1 Day Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

Course Code:

PD/SBS/MND

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

Course Type:


How to Book

Course Name

Presentation Skills

Course Description

Every time you must present – whether to a large audience, sitting around a table or to a group of colleagues – you have the opportunity to make a powerful and memorable impact. 
This 1 day course will help you to effectively prepare for your presentations so that you can approach them with confidence instead of fear. 
You will learn how to plan, structure and deliver your content as informative and engaging presentations in a way that will engage and influence your audience. 

Audience

This course is an essential starting point for anyone who may have to design and deliver presentations as part of their role.

Duration:

1 Day(s)

Class size:

5

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/EPS

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face

How to Book

Course Name

Resilience Workshop

Course Description

Resilience is the ability to recover and bounce back from adversity and hardships, feeling stronger and more capable to cope than ever before. The Resilience Workshop will provide you with the necessary skills to achieve this.

WRAW (Workplace resilience and wellbeing) is a psychometric survey that measures individual wellbeing and resilience. Drawing on the results of your personal report, you will build a unique insight into the 5 key sources of resilience (the pillars) and gain an accurate measure of your own strengths and development areas.  

You will learn practical strategies, tactics and tools to bolster each pillar and build your resilience to respond positively to the various pressures and demands of the workplace.  

Audience

Anyone who would like to build personal resilience.

Duration:

1 Day(s)

Class size:

20

Competence Name Awarded:

Competence Awarded:

Course Code:

RESW

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

This course requires Face to Face

How to Book

Course Name

The Art of Recruitment

Course Description

Selecting the right people for the right jobs is a key part of a line managers role. Ensuring our recruitment process is transparent, fair and consistent means that we attract a wide range of applicants from diverse and varied backgrounds and enables us to build an open and inclusive workplace.
This highly practical and interactive workshop builds on the theory of the e-learning modules and gives line managers an opportunity to practice the key skills needed to recruit staff.
Delegates will leave with the confidence to conduct an interview in line with Network Rail requirements in a clear, transparent and consistent way.
 

Audience

This programme is aimed at anyone who has to recruit new team members.

Duration:

2 Day(s)

Class size:

16

Competence Name Awarded:

Competence Awarded:

Course Code:

TAoR

Prerequisite Name:

Prerequisite Short Code:

Skills Assessment Scheme Regime:

Course Type:

This course requires Face to Face

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Course Name

Time Management

Course Description

In a post-Covid world and when teams often work remotely or without direct daily contact, time management is more 
important than other. Leaders and managers face multiple challenges from managing their own workloads and those of their teams to ensuring productivity whilst minimising stress and anxiety levels. 
This workshop will provide the tools and techniques that leaders can use to effectively minimise time traps and 
organise, prioritise, and manage workloads, making the best use of working hours and maintaining a culture where time is a valuable asset. 

Audience

This course is or anyone that needs hints and tips to manage their time better.

Duration:

1 Day(s)

Class size:

16

Competence Name Awarded:

N/A

Competence Awarded:

N/A

Course Code:

M&L/M&LC/TM

Prerequisite Name:

N/A

Prerequisite Short Code:

N/A

Skills Assessment Scheme Regime:

N/A

Course Type:

This course requires Face to Face This course requires Virtual Classes

How to Book